Melinda Bryant Party Boutique cannot accept returns or exchanges on personalized items. Proofs are sent for invitations and custom designs before product is completed and shipped. It is the customer's responsibility to determine whether a proofed product is ready to print. Proofs are not sent for items where the only change is a personalization, unless requested. Customers are responsible for the accuracy of spelling and punctuation in the text they provide for personalization.
I offer free shipping on all domestic orders. Due to the additional expense, I can't offer free shipping for international orders. If you are outside the United States, please contact me for a custom listing that includes shipping fee.
Customer photos sent for photo invitations, table runners, etc. will never be shared by Melinda Bryant Party Boutique. Customer photos are deleted after the order is completed. Photo products, unless provided by the customer in a review, are only used in advertising with written customer consent. No compensation is provided for photo products used in advertising.
Payment, Cancellations, and Refunds
If it's determined, through tracking or other means, that an error was made by Melinda Bryant Party Boutique, I will work directly with the customer to resolve the issue to our mutual satisfaction. A full refund will be given if it's determined the product cannot be used for your event due to an error by me.
Payment is due at the time of purchase. Due to the nature of personalized products, cancellations must be received within 24 hours of purchase to receive a full refund. Cancellations made after 24 hours but prior to shipment will receive store credit. Cancellations will not be accepted after a product has shipped.
In the event that I'm unavailable, due to illness or emergency, to fulfill your order within the expected timeframe, I will contact you right away to determine if an extended timeline will work for you. If the extended timeline is an issue, your purchase will be cancelled and fully refunded.
Custom design requests are welcome. This shop is a solo endeavor so my time is limited. Design requests will be accepted or denied according to my ability to complete them in time for your event. Design requests must be re-sellable, ie. it needs to be a design I can offer in my shop. I cannot make products using trademarked characters or brands.
Customer reviews are the property of Melinda Bryant Party Boutique. I reserve the right to use customer reviews, and photos provided by customers in reviews, for advertising in printed materials and on social media, without compensation.